Description

Help us make a difference to people, businesses and local communities

Are you looking for a new challenge? A new opportunity to ‘earn while you learn’ that provides fantastic training and career options? Our Customer Service Apprenticeship may be just what you’re looking for!

You’ll learn the key skills, knowledge and behaviours required to complete a Level 2 Customer Service Practitioner Apprenticeship and gain invaluable customer service experience. These transferable skills will set you up for the future and provide a foundation to build on whilst we support your career development.

Is our Customer Service Apprenticeship for you?

We’ve got a few types of roles supporting our Customer Services Practitioner Apprenticeship programme, and we can discuss options and preferences at interview. You can either work in a fast-paced environment, taking customer calls and doing your best to help the person on the other end of the line. You’ll be assisting Commercial customers with their queries on their online banking platform or helping them with their day-to-day banking. It’s all about fulfilling requests over the phone, answering questions and helping to resolve problems.

Alternatively, you could join a back-office team, working closely with other supporting departments, handling different Commercial customer activities. This could be from initial query to completion, supporting our customer-facing colleagues in providing outstanding customer service. You’ll review customer requests and update accounts / systems, following procedures to ensure correct actions have been taken in line with the bank’s compliance rules.

What we’ll look for in you:

– Good organisational skills, with excellent attention to detail and a high degree of accuracy
– Strong written and verbal communication skills
– A continuous improvement mentality – identifying and suggesting improvements to new and existing processes
– A genuine team player – working together with colleagues to ensure you balance priorities and deliver on your promises