Customer Success Consultant Apprentice

  • Company: Pearson
  • Location: Oxford
  • Closing Date: 14-07-2022


A permanent role that fits around school term-time (195 days per year) working 37.5 hours per week

You will be part of the high performing, internal account management team maximising opportunities to ensure schools have a positive experience when using our digital services and building a strong and trusting relationship with us.

We work with key decision-makers, including headteachers, subject leaders/coordinators to help them get the best out of our services, and to keep them enthusiastically using those services year after year. We want to understand their challenges and articulate the ongoing value of our products and services supporting them to raise children’s attainment.

A day in the life of a Customer Success Consultant

  • Planning your strategy for targeting schools – working with data provided and CRM to identify opportunities to ensure we retain a loyal customer base;
  • Managing your time effectively to keep in close touch with your schools;
  • Contacting key decision makers, discussing needs, proposing solutions and quotations maximising the customers’ use of our products so they renew each year;
  • Proactively identifying opportunities to increase the impact of Pearson’s services, from a combination of outbound and inbound calls;
  • Confidently using technology – to deliver remote meetings through desktop sharing;
  • Continually updating your knowledge of curriculum and our products and services to ensure you present the best proposition for the customer.

Our Successful Candidate

Our ideal candidate is someone who has genuine interest working in the Education sector. You are someone have had experience working successfully in a sales/target driven environment. This could include telesales, retail sales or any role where you are working towards sales targets. You will also have excellent organisational skills and the ability to assimilate and deliver new information to a range of key decisions makers.

You have a positive and determined attitude to work. Therefore, if you have a passion for connecting with people, influencing others, and is driven to supporting schools in achieving the best for their pupils, then we would love to meet you to discuss the role further.

Apply now or contact student support if you need assistance with your application, we’re here to help!