Digital Support Technician Apprentice – (Hatfield)
- Company: BT
- Location: Hatfield
- Closing Date: 31-05-2023
Year 12 / Year 13
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitch in with ideas, make things happen. You won’t be alone: we’ll be there with help and support, learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.
About this role
As an apprentice Technical Support Technician, you’ll learn to interact with business users, navigate and configure IT Service management tools, and to provide second line level support for a wide range of internal and external customers. You’ll learn to take ownership of technology, build your problem-solving skills and work with multi-stakeholders. We’ll teach you skills around how best to share your knowledge and ideas with others by creating the correct documentation for customers and support teams. Not only that, you’ll help make sure all the configuration and testing of our tool sets is achieved through attention to detail and a quality approach. When deploying technology to customers, you’ll either support directly with the installation and setup directly or help support others to get things ready for use and day-to-day operations.
We work with major business customers, so you will be supporting a wide range of different household names in retail, finance, leisure, utilities, construction, and other sectors. Don’t worry, it might sound difficult, but it’s not. You’ll rely on your manager and colleagues, we’ll coach and teach you how to develop business awareness skills to help with problem-solving and escalations, and make sure we’re always improving our service and customer experience.
By the time you’ve finished your apprenticeship, you’ll be a SME – that’s a fancy way of saying expert. You’ll have developed key skills in some of our most critical Service Management tools, and built good understanding of these in supporting 24×7 customer operations.
About the apprenticeship you’ll study for
As an Apprentice Technical Support Technician you’ll study for a Level 3 apprenticeship, called Digital Support Technician.
Your apprenticeship scheme will last for 18 months and 20% of your working hours will be dedicated to studying.
In addition to your apprenticeship qualification, our apprentices also typically work towards their TILv4 Foundation certification.
5 GCSEs at grades 4 – 9 (GCSE C or above) including English Language and Maths. Equivalent qualifications are accepted.
Because of the nature of the work we do, this role will require security clearance. Don’t worry, a member of the Early Careers Team will talk you through this.