Digital Support Technician
- Company: BT
- Location: Hatfield Business Park, Hatfield
- Closing Date: 01-05-2023
Millions of people rely on BT every day to help them live their lives, power their businesses, and keep their public services running. They connect friends to family, clients to colleagues, people to possibilities, keep the wheels of business spinning, and the emergency services responding. And they use the power of technology to help solve big challenges, like climate change and cyber security.
About this role:
As an apprentice Technical Support Technician, you’ll learn to interact with business users, navigate and configure IT Service management tools, and to provide second line level support for a wide range of internal and external customers. You’ll learn to take ownership of technology, build your problem-solving skills and work with multi-stakeholders. They’ll teach you skills around how best to share your knowledge and ideas with others by creating the correct documentation for customers and support teams. Not only that, you’ll help make sure all the configuration and testing of our tool sets is achieved through attention to detail and a quality approach. When deploying technology to customers, you’ll either support directly with the installation and setup directly or help support others to get things ready for use and day-to-day operations.
About the apprenticeship you’ll study for:
As an Apprentice Technical Support Technician you’ll study for a Level 3 apprenticeship, called Digital Support Technician. Your apprenticeship scheme will last for 18 months and 20% of your working hours will be dedicated to studying. In addition to your apprenticeship qualification, our apprentices also typically work towards their TILv4 Foundation certification.
5 GCSEs at grades 4 – 9 (GCSE C or above) including English Language and Maths. Equivalent qualifications are accepted.