Description

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction. HSBC offers opportunities, support and rewards that will take you further.

About the Programme

This is an exciting new permanent, entry level opportunity within Wealth and Personal Banking, which will see successful applicants to join as a Level 3 Senior Financial Services Customer Adviser.

This is an 18-month Apprenticeship programme, with an opportunity for a progression to more complex role. Throughout the programme, you will get to know our product and services and be part of a team to deliver the exceptional service to our customers.

What to Expect

Working as an Everyday Banking Agent you’ll answer calls from our customers and take the hassle out of banking for them. You will be the first point of contact for the vast majority of our customers and it will be your role to help provide an exceptional service in each interaction.  Our customers call us for all sorts of reasons and tell us they want their requests dealing with at speed, with certainty and empathy. Taking a genuine interest by building rapport and asking open questions to identify how you can fully support the customer will help you provide the service expected of you by us and the customer.

Entry Requirements 

As this is an entry level role, we do not ask applicants to possess any prior competencies required for the role, only behaviours and a passion to learn. An Ideal candidate would posses: 5 GCSEs (or equivalent) at or above grade 3/E, including Maths and English.

Location: Hybrid (any location + Leeds main Office)