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M&S Bank Customer Services Adviser Apprenticeship

  • Company: HSBC
  • Location: Hybrid (any) + Chester
  • Closing Date: 17-04-2022


M&S Bank is a member of HSBC Group. If you’re looking for a career which will unlock new opportunities, join HSBC Group and experience the possibilities. As an HSBC Group employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

This isn’t your average service role nor is M&S your average bank – our business is designed around you and our valued customers.  We are Marks & Spencer’s financial partner. Our aim is to bring the trusted M&S values to banking, opening up a world of opportunity for our customers. At M&S Bank, we offer a range of financial services, from credit cards to savings products, loans to insurance; and we have the widest selection of travel money currencies available on the high street at our M&S Bureau de Change.

About the Programme

he role is varied, fast-paced and, whilst challenging, it also thoroughly rewarding. This is a permanent role, with an opportunity to obtain a professional qualification. The successful candidate will join on an 18-month Level 3 Apprenticeship programme. You will be supported throughout your entire journey, with a mixture of classroom learning, independent study and on the job training designed to build your foundations for a successful career within the HSBC Group.

An Apprenticeship with M&S Banking

  • This starts with a comprehensive five-week training programme, where you’ll learn all about going above and beyond for our customers
  • You will work towards and complete a nationally recognised vocational qualification in Providing Financial Services
  • You will gain Certificate in Retail & Digital Banking (Cert RDB)
  • Flexibility in working – choose to work from our Chester head office or work from home

The Scheme has no prescribed timescale for completion as we recognise people learn at different speeds; however, the average time to complete an Apprenticeship is between 15 – 18 months.

Entry Requirements 

5 GCSEs (or equivalent) at or above grade 3/E, including Maths and English. As per the Government Apprenticeship guidelines

Location: Hybrid (any location + Chester main Office) 

Apply now or contact student support if you need assistance with your application, we’re here to help!