Description

Quilter PLC is here to help create prosperity for the generations of today and tomorrow. This means helping you plan and manage your investments so you can lead the life you want for you and your family.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship. This role is an exciting entry point into our Group Technology Solutions IT Service Operations department and will enable you to work within a fast-paced environment alongside our experts with exposure to our technologies and key Service Management disciplines.

Responsibilities:

– Provides support to assist in resolving IT issues through effective diagnosis, technical actions and customer focus.
– Fulfils IT Service Requests in line with customer expectations, owning assigned requests through to satisfactory resolution and closure.
– Supports IT equipment installations and changes.
– Captures and records appropriate and relevant technical information within the Service Management toolset.
– Builds, configures and sets up equipment for new starters and employees, ensuring access is managed securely.
– Provides IT onboarding for new starters.
– Provides IT education, training, awareness and support when rolling out equipment to end-users.
– Troubleshoots and supports IT technical issues through to resolution.
– Drives quality through effective testing in all aspects of support from request provisioning, Access Management and technical equipment build.
– Maintains an active presence with end-users identifying and resolving IT issues.
– Identifies trends and take proactive steps to eliminate future demand through seeking opportunities to improve service.

Entry requirements:

3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

Salary: £18,000 – £20,000