Description

At Bluecube Technology Solutions as an Information Communications Technician, your role will involve remotely creating and deactivating users, building, preparing, and organising the delivery of machines to a variety of clients and providing technological solutions and support to our clients.

This role will involve speaking to our clients on the phone on a regular basis, so a polite and professional telephone manner is essential. You need to be able to work well within a team and coordinate with each other providing exceptional customer service to our clients on a day-to-day basis.

Here is a flavour of what you’ll be doing:

– Efficiently handling incoming user account or client tickets
– Dealing with inbound and outbound calls in a friendly and professional manner to clients who are having technical issues  
– Performing initial triage on all issues and aiming to resolve issues on the initial call
– Logging detailed and accurate information into the call management system
– Taking responsibility for your personal call queue, as well as the team call queues where necessary, ensuring that all calls are resolved in a timely fashion
– Communicating with the client to keep them updated of the progress and ensuring that customer satisfaction remains high
– Assisting with other process-based responsibilities, like performing software builds/rebuilds on PC’s/laptops, installing and configuring Windows services and – – quality checking build quality before delivery
– Escalating tickets as necessary

Skills required:

– Practical experience of exploring technology (e.g. Repairing or troubleshooting personal PC’s/Laptops)
– Effective communication skills both written and verbal

Personal qualities:

– Interested and excited by technology
– Excellent time management skills
– Proactive problem solver
– Polite and professional
– Strong attention to detail
– Takes pride in providing a high level of service

You need to have 5 GCSE’s:

Maths and English (or equivalents) at grades D or above
3x GCSE’s grade A-C in any other subject