IT Service Desk Engineer Apprentice
- Company: QA
- Location: Daventry, Northamptonshire
- Closing Date: 31-10-2022
Year 12 / Year 13
Who you’ll be working for:
BrightCloud Ltd is a Managed Service Provider (MSP), providing IT outsourcing and hosting services to the SME sector. We offer a wide range of Managed Services and support technology from such companies as Microsoft, Citrix, VMware, Cisco and Veeam.
What’s in it for you:
We’re looking for an apprentice to join our busy Service Desk team. You will gain experience of all first line and some second line Service Desk tasks.
You will be given sufficient time during working hours to keep on top of your course requirements. This will likely take the form of either a number of half days or full days away from service desk duties (the exact format is to be confirmed).
You will be responsible for:
Triaging incoming service requests, both via telephone and email.
Communicating with our clients verbally (via telephone) and written (via emails/tickets).
Maintaining client expectations by providing regular updates on ticket statuses and outlining expected response times.
We operate a Hybrid working policy (working from home and the Daventry office), so you must be able to make your own way to our offices in Daventry. Sadly, public transport is not great to Daventry, so this probably means you need to drive or live in/very near to Daventry.
Currently we work every other Wednesday in the office, but this is subject to change. Certainly during your initial training period, you will likely be office based for the first few weeks/months.
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.