Description

Ultima are recruiting for a proactive IT Support Apprentice, with the aptitude for Technology and customer service, who will be able to provide a friendly, professional and efficient service to each and every customer in line with policies and procedures, ensuring that the customer’s needs are being responded to and escalated in a timely manner.

The main role will be to deliver first class technical support using all tools available to resolve at FPC, striving to improve the team’s knowledge and service levels.

Main role / Responsibilities:

– Achieve and maintain personal KPI’s and contribute to team SLA’s
– Provide a high-class telephone service and meet call quality expectations
– Utilise in-house ITSM tool to accurately and appropriately record and manage tickets
– Look to drive continuous improvement to team processes and procedures
– Review, improve and share knowledge to enhance existing knowledge base
– Operate efficiently in a team environment
– Work effectively and efficiently under pressure in busy periods
– Exceptional time management and punctual in attendance

Entry requirements:

3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject