Description

FootfallCam is a technology company (founded in 2001), started by a team of experienced and passionate engineers with the vision of creating the world class products, both hardware and software to serve the global market.

This is a dynamic role, where you will learn and develop various skills and knowledge required for a successful career in IT and customer service. Dealing with colleagues and customers both in the UK and around the world and will involve assisting the team in varied aspects, including device configuration, customer and IT support.

Duties and responsibilities:

– Offering both a prompt response and a proactive resolution to all support issues within the SLA
– Answering customer support calls in a timely, clear and professional manner
– Assisting customer as first line technical support to diagnose, troubleshoot and resolve the simple issues (for example, checking network details, troubleshoot network connection, username and password)
– Promptly escalate more complex issues to second line technical team
– Support our engineers on setting up the network within the device during installation
– Configure network details on devices (set up IP address, gateway, port forwarding etc.)
– Configure new devices to SQL database on our server
– As the internal IT support to maintain the network within the office and to assist in setting up ad hoc devices into our office network
– The requirements listed below are considered to either be essential to successfully undertake the duties and responsibilities of the post or are considered highly desirable.

Desired experience, skills and qualities:

– Be computer literate
– Have a high level of written and spoken English
– Be organised and able to work under pressure – demonstrate ability to prioritize works and meet deadlines
– Excellent attention to detail
– Be able to work as part of a team
– Analytical approach to problem solving

Entry requirements:

3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject