Description

School ICT Services is a Leeds based, leading provider of MIS (Management information system) and IT Support to schools nationally since 2009. It is our aim to help schools to make the most effective use of their MIS system. This role will primarily be working with customers to resolve queries/faults on a specialist education focused MIS helpdesk, as well as sharing best practice for use of software with customers.7

Duties and responsibilities:

– Remotely connecting to users to investigate and fix software issues
– Deliver first line telephone, email and remote support across a range of software modules
– Helping to create professional documentation for our customer portal to help minimise helpdesk calls
– Complying with security, password, and data GDPR policies
– Continually update and develop knowledge and skills in line with market changes

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject