Description

*Option for remote working.

Apprenticeship qualification:

Level 3 Senior Financial Services Customer Adviser

About M&S Bank:

At M&S Bank, we’re enhancing life every day for our customers, and we’re looking for dedicated Customer Services Adviser Apprentices to make it happen!

This isn’t your average service role nor is M&S your average bank – our business is designed around you and our valued customers. We are Marks & Spencer’s financial partner. Our aim is to bring the trusted M&S values to banking, opening up a world of opportunity for our customers. At M&S Bank, we offer a range of financial services, from credit cards to savings products, loans to insurance; and we have the widest selection of travel money currencies available on the high street at our M&S Bureau de Change.

M&S Bank is a member of HSBC Group. If you’re looking for a career which will unlock new opportunities, join HSBC Group and experience the possibilities. As an HSBC Group employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK[1]based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Location:

The base location for this role is Kings Meadow Chester, but applicants from across the UK will be considered, as the role offers flexibility to work from home. There will be some requirement within the first 3-7 weeks to attend the Chester Head Office however travel and accommodation costs will be covered. Following the training there will be the option for hybrid working or a fully working from home.

The role:

The role is varied, fast-paced and, whilst challenging, it also thoroughly rewarding. This is a permanent role, with an opportunity to obtain a professional qualification. The successful candidate will join on an 18-month Level 3 Apprenticeship programme. You will be supported throughout your entire journey, with a mixture of classroom learning, independent study and on the job training designed to build your foundations for a successful career within the HSBC Group.

An Apprenticeship with M&S Bank:

M&S Bank’s Level 3 Apprenticeships provide you with a permanent contract entry-level role, giving the opportunity to gain working experience whilst studying towards professional qualifications. We offer a competitive salary and benefits package, as well as support and encouragement to develop and progress your career within M&S Bank.

• This starts with a comprehensive five-week training programme, where you’ll learn all about going above and beyond for our customers
• You will work towards and complete a nationally recognised vocational qualification in Providing Financial Services
• You will gain a Certificate in Retail & Digital Banking (Cert RDB)
• Flexibility in working – choose to work from our Chester head office or work from home

The Scheme has no prescribed timescale for completion as we recognise people learn at different speeds; however, the average time to complete an Apprenticeship is between 15 – 18 months