Description

About this role:

We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments, and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall, we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and Connectivity; Network IT services provided over the biggest UK network in both fixed and mobile communications.

As a Desk Based Account Manager, you’ll be responsible for a small number of medium-sized accounts, or in some instances, as the single point of contact for one large client, to provide in-life customer support and straightforward cross-sell and upsell opportunities. You will understand the customer’s needs and challenges and look for ways to create a brilliant customer experience.

By the end of your apprenticeship, you will be able to showcase your commercial awareness, identify a new range of opportunities for your customers, and develop great working relationships with stakeholders, sharing knowledge and collaborating. The best part is that we’ll help you develop so that you can work professionally and independently, taking responsibility and initiative as appropriate.

About the apprenticeship you’ll study for:

As a Desk Based Account Manager, you’ll study for a Level 4 apprenticeship, called Sales Executive