School & Tutor Experience Coordinator Apprenticeship

  • Company: Pearson
  • Location: London
  • Closing Date: 14-07-2022


The School & Tutor Experience Coordinator will be accountable for supporting and engaging with internal colleagues, our school customers, and tutors to provide a high-quality business administration service.

This person will develop a thorough understanding of the Programme key success criteria and the operational factors and systems that could impact delivery.

Key accountabilities:

Supporting the Schools & Tutor Experience Team with administration activities relating to:

Order Onboarding Activities:

  • Conversion of assigned orders to confirmed blocks in line with published processes
  • Assisting schools with ensuring they post their blocks in a timely manner, in line with tutor availability via emails, Team meets and phone
  • Monitoring and updating information relating to your assigned orders
  • Working with School sales colleagues to overcome any barriers to conversion

Post order Customer Service Activities:

  • Investigating and responding to queries from schools via phone calls, CRMs, emails, team meets
  • Working directly with individual schools, senior leaders, teachers, Lead Tutors, and Tutors to resolve escalated problems.

Tutor Management Activities:

  • Tutor Recruitment
  • Onboarding New tutors
  • Live and Dormant Tutor administration management
  • Tutor Training
  • Offboarding Tutors

You will:

  • Hold a Level 2 Business Administration qualification or other relevant qualification or experience.
  • Hold or be willing to work towards Level 2 in English & Maths (Grade C or equivalent)
  • Be willing to work towards successful completion of Business Administrator Level 3 Apprenticeship

Role location

This is a remote working position with a reporting line to our London and/or Oxford office. Travel may be required to Pearson offices on occasion.

Apply now or contact student support if you need assistance with your application, we’re here to help!