Description

Millions of people rely on BT every day to help them live their lives, power their businesses, and keep their public services running. They connect friends to family, clients to colleagues, people to possibilities. They keep the wheels of business spinning, and the emergency services responding. And they use the power of technology to help solve big challenges, like climate change and cyber security.

About the role:
Your role in the Service Management Practice will be to ensure that BT’s live services are monitored and supported, whilst also ensuring effective fault resolution and change management. You’ll be managing cutting edge services across their networks, ensuring that their customers have the very best experience. Not only that, you’ll have the opportunity to get involved in the delivery of exciting, new services and ensuring that these are fit for operational support.

You’ll be taught how BT’s network functions and how it is monitored, following operational processes to ensure that services are maintained for their customers and that issues are resolved quickly through problem solving and that changes to services are managed effectively.

About the apprenticeship you’ll study for:
As a Support Technician, you’ll study for a Level 3 apprenticeship called Information Communication Technician. Your apprenticeship will last for 18 months. You’ll spend a minimum of 20% of your time learning and studying.

Entry Requirements:
You’ll need to achieve five GCSEs at grades 4 – 9 (GCSE C or above), including English Language and Maths. Equivalent qualifications are also accepted.