Description

What you’ll be doing
Our network is at the heart of everything we do; from sending a text, to air traffic control systems. It’s constantly evolving, and we’re at the forefront of technology for the next generation of cutting-edge mobile networks and services. Our Service Management Practice apprentices play a key part in making sure that continues.

Your role in the Service Management Practice will be to ensure that BT’s live services are monitored and supported, whilst also ensuring effective fault resolution and change management. You’ll be managing cutting edge services across our networks, ensuring that our customers have the very best experience. Not only that, you’ll have the opportunity to get involved in the delivery of exciting, new services and ensuring that these are fit for operational support.

You’ll be taught how BT’s network functions and how it is monitored, following operational processes to ensure that services are maintained for our customers and that issues are resolved quickly through problem solving and that changes to services are managed effectively.

About the apprenticeship you’ll study for:
As a Support Technician, you’ll study for a Level 3 apprenticeship called Information Communication Technician. Your apprenticeship will last for 18 months. You’ll spend a minimum of 20% of your time learning and studying.

Entry Requirements
You’ll need to achieve five GCSEs at grades 4 – 9 (GCSE C or above), including English Language and Maths. Equivalent qualifications are also accepted.